What is your tent cancellation policy?
We require a 50% NON-REFUNDABLE tent deposit. When you reserve a tent and any accessories, we immediately remove them from our inventory and schedule crew. Therefore, any tent cancellation received will be charged 50% of the cost of the tent. More information here..
How can I tell what size tent I’ll need for my event?
Call one of our Event Consultants and we’ll be glad to help. You can also reference our Tent Sizing Guidelines.
Is a tent permit always required?
Tent permit requirements and fees vary by county and city, and by tent size and style.
Local fire regulations vary, but often require events to include lighted exit signs, fire extinguishers, double doors for tents that feature walls, and/or a minimum amount of space between tables or chairs. All of these requirements will be a part of the permitting process, and are based on the size of the tent, how long it will be used, and other factors. We will work with you and the local fire safety professionals to ensure that requirements are met and your guests are safe at all times.
How can I be sure we can safely install stakes?
Local member companies, including gas/electric and phone companies, will be notified of your plans and will come to your site to mark utility lines. After this marking has been done, staking can proceed safely. You are responsible for informing Party Rental Professional of private utilities such as sprinkler lines, landscape lighting and invisible dog fences.
What do I need to do to prepare the area before you install a tent?
The area needs to be completely free of any structures, furniture or other items. This includes the area adjacent to where the tent will go. We’ll give you more details when you place your order. Also please find more information in our delivery page.
Can I cook in a tent?
No, the smoke from a grill will damage the fabric of the tent. All grills must be far enough away from the tent so that no smoke is allowed to enter the tent. While our tents are flameproof, they are not suitable for grilling or other forms of cooking. Licensed caterers can use equipment to keep food warm inside a tent.
Any grilling or other cooking must occur outside the tent area or in a separate tent designated only for catering use. Catering tents always include fire extinguishers.
How much space do I need to set up my tent?
Frame tents generally require only 2-3 feet on each side while pole tents require ~ 5 feet on each side so that the tent may be secured to the ground. For example, a 20’x30’ frame tent would need a space of ~25’x35’ and a 40’x40’ pole tent would need an area of 50’x50’.
Does it matter what type of ground the tent goes on?
Tents can be installed on all types of surfaces including grass, gravel, asphalt, decks, concrete, etc. In set-ups where stakes are not practical, 55 gallon water barrels are used to secure the tent. This requires a nearby water source.
Does sidewall come with the tent?
No, in most cases, people are using tents in the warmer seasons when sidewall is not required. If you think you will need sidewall, it is available in solid, clear and French window styles at an additional charge.
When do the tent and/or accessories get delivered and picked-up?
Generally, we install the tent a day or two before the event and remove it the day after. However, we are always willing to work with the customer and/or property owner if different timing is needed. This can vary from same day service for delivery and pick-up to longer set-up times such as when more time is needed for decorating purposes. These arrangements can generally be done at no additional cost to the customer if made in advance.
What needs to be done prior to the removal of my tent?
All personal/non-leased items must be removed from under the tent. All leased items must be placed under the tent for pick-up. Any rented serving items including china, glassware, flatware, etc. must be rinsed clean (garden hose is sufficient) and placed back in their proper containers. Unless special arrangements are made, tents are only removed when dry.
Do you set-up the tables and chairs?
Advanced arrangements are required for table and/or chair set-up. Additional costs may apply.
Do I need to cover rental tables?
Yes, we have linens available for more formal occasions or you may purchase plastic or other types of covers from another supplier.
Am I responsible for missing or damaged items?
Yes, our staff will count the rental items at time of pick-up. Any damaged or missing items will be charged at replacement cost to your security credit card.
How do I get a quote for rentals for my party?
Since each event has its own special requirements, a custom quote is prepared accordingly. You may receive a quote by completing the on-line inquiry page or by phoning us for personalized service. We will provide a quote to you in most cases within 24 hours.
What do I need to do to place an order with you?
A 50% non-refundable deposit is needed along with a signed copy of our Lease Agreement. A MasterCard or VISA is also required for security. The balance is due before or at the time of delivery.
Can I change or cancel my order?
Minor changes such as adding or subtracting a table or several chairs is generally not a problem depending on inventory. Major changes such as changing the size of your tent just prior to your event is generally not acceptable and needs to be discussed ASAP. Cancellations more than 2 weeks before the event require 50% payment of the contract amount. Cancellations within 2 weeks of the event are subject to full payment.