Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Most of our bounce houses are 13’x13′ and require a three foot “safety space” to surround the unit. At a minimum, an 19’x19′ clearance is necessary. For other type of Inflatables, please check the measures in our website.
We always reserve the right to cancel a reservation if there is severe weather. However, if weather conditions are marginal when we drop off the unit, and you decide to keep the unit, we do not recommend that they be used in periods of heavy rain. The units become very slippery when they get wet and slipping can injure children and adults.
On average, about 5-6 children can be in the bounce house at one time. Since the size and weight capacities of the bounce houses vary, more specific guidelines are available by bounce house. It is important to remember that the adult supervisor should always group children of like size and age together for bouncing. Remember adult supervision is important in determining age and size and safety of groups.
We rent bounce houses according to rental duration, the size of the unit, and the day of the week. Our web site has been designed to provide you with as much information as possible to help you with your reservation.
No. Since safety is our utmost concern, we require that our qualified technicians install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and anyone that will be involved in supervising the operation of the bounce house.
We typically recommend that a bounce house be reserved a week or two in advance of the date needed. During the summer months, the most popular units are booked at least a month in advance and many weeks we have nothing to rent. Our recommendation is that you book as soon as you know the date you will might need a bounce house. We have a very liberal cancellation policy and we always say “It is better to be safe, than sorry”.
At what locations on the roof? We always reserve the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 20 mph). Safe operation of our units and customer safety is our utmost concern.
During our safety review after the unit is set up, we make it clear that a supervisor must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.
Usually about 15 to 30 minutes.
All we really need is a relatively flat, open area that does not have any overhead obstructions and a power outlet within 50 feet of where the unit is to be set up. If no electricity is available, portable generators are available upon request.
When the unit is delivered, our technician will inspect the site where the unit is to be placed to ensure that it is free of any obstacles or hazards to the unit or anyone playing in it. Since the unit has to be anchored in some manner, we will inquire as to any underground sprinkler systems to make sure that our stakes do not puncture a hidden pipe. After the inspection, we will set-up the unit and review safe operating instructions.
All of our bounce houses have an inflated safety step that is an integral part of the unit. The step is slanted so that they can crawl up into the unit through a small opening in the front of the unit. When they need to exit the unit, they will exit feet first, while sliding on their bottom or on their tummies. We require that a supervisor be present at all time to ensure that the kids are enjoying the unit in a safe manner and to help with entering and exiting the unit.
There is really no need to turn off the blower when the unit is set-up for enjoyment. The unit uses less energy than a hair dryer and will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto itself and not on any sharp objects or obstructions.
Yes. Yes, we require a deposit on orders for $100 and up (usually $50), because inflatables are rented on a first come first reserved basis. We also require a deposit if your order includes Tent, Tables and Chairs. Special arrangements may be made in certain situations, ask for details. We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office.
The security deposit is non-refundable. When we receive a deposit, it tells St Lucie Bounce House Rentals “we want the equipment” therefore the equipment is taken out of our inventory for that day and can not be re-rented..
We prefer cash payment but we also take Credit/Debit cards 48 hours before your event day with a 3.5% processing fee.
Yes, we are very flexible concerning our rental periods. However, if we feel that the unit will not be safe in the late evening or over night, we reserve the right to deny such rentals.
No, the unit will not harm your lawn. In some cases we place a tarp down under the bounce house to make sure that any movement will minimize any damage. We will place stakes in the yard to help anchor the unit, but this does no permanent damage.